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After a period of closure, hotels and travel experiences are starting to open up  to guests.  We are very excited to see so many of our close partners and vendors gearing back up after this prolonged pause. Many have used the closure period as an opportunity to rethink their cleaning and health & safety practices in order to mitigate any risks of transmission going forward. This is something we welcome whole-heartedly. 

The post-COVID travel experience will definitely be different than it previously was , as the entire industry renews its commitment to the health & safety of its guests and staff.  These new procedures and protocols aim to not only reduce the risk of transmission of coronavirus – or indeed any other disease – but will also in many cases enhance the guest experience for those looking for a private escape by reducing crowds and ensuring heightened levels of privacy and space.  

We have gather the below information as a general resource, but as with all aspects of our service, we design your whole vacation and Cabo experiences with an understanding that every traveler is different.  When designing your vacation, our experience designers will want to know exactly what you’re comfortable with – from greeting upon arrival, to what experiences you are happy with.  The below is meant to be a starting point for further discussion, so please share any thoughts or questions with your experience designer. 

What are the new regulations?

As  service providers we are obligated to meet the operating standards of  local government authorities – local governments have responded to the challenges around coronavirus by enacting new regulations to prevent viral transmission.  This includes new protocols for cleaning (particularly focused on more frequent cleaning of high-traffic areas and high touch surfaces, social distancing (one-way flows of foot traffic, seating in common spaces separated by 2m, contact less check-ins), and symptom testing of both staff and guests (e.g., temperature checks with a touch-free thermometer).   

Beyond this, several global bodies have offered their own guidelines for post-COVID operation. The WHO has issued guidelines specifically around accommodation providers here. The World Travel and Tourism Council has also issued its own guidelines and certification stamp here.

Further, most accommodation and service providers are publishing and enacting their own procedures that far exceed the standards set out above.  

What should I expect to be different?

  • Face coverings may be requested or required when 2m social distancing is not practical (with exceptions made for very young children – typically under age 6 – or those with breathing difficulties). While these may be made available in some settings, we recommend clients travel with their own face coverings  

  • Contact less temperature checks may be conducted when entering a building  

  • Travelers will generally be asked to maintain a social distance of approximately 2m (6 feet) wherever possible 

  • More hand sanitizing and hand-washing stations will be made available and their use may be requested or required  

  • More frequent surface cleaning, especially of high-touch areas, may be undertaken 

  • Travelers may be asked to queue before entering a building (hotel, shop, place of interest) to ensure adequate social distancing 

Airports & Airplanes

  • While regulations may vary, face coverings may be required in the airport or onboard 

  • Travelers may be requested to check all baggage except essentials to reduce hand luggage and minimise associated security checks and surface contacts 

  • Food & beverage offerings may be limited in both the airport and onboard your flight. You may wish to bring additional provisions with you 

  • On arrival in a new destination, travelers may be asked to download a contact tracing app 


  • Tables spaced further apart; reduced maximum occupancy; more secluded or outdoor dining settings 

  • Reduced use of paper menus (content shared via posted menus or electronically via apps or QR codes) 

  • Some restaurants may offer a less formal style of service – for example, diners may be asked if they would like to pour their own water and wine  

Vehicles & Drivers

  • Larger vehicles may be used to facilitate social distancing between driver and passengers 

  • Vehicle occupancy may be reduced to facilitate social distancing

  • Guides and drivers may avoid opening doors for passengers to maintain an appropriate distance 

  • Where practical, we will seek to assign the same driver or guide across multiple days to reduce additional contacts. 

What should I pack?

We suggest you consider bringing the following with you: 

  • Personal face coverings (highly recommended) – these do not need to be medical grade but should cover the nose and mouth  

  • Hand sanitizer and sanitizing wipes – while these will be made widely available in travel settings, you may wish to have your own on hand too  

  • Portable chargers – new procedures may require downloading of QR codes & apps, so make sure your devices remain charged 

  • Additional snacks – especially for flights or long journeys 

  • If travelling with children, additional games, books and toys to keep little ones occupied in the event of longer wait times or other delays 

What else should i be aware of? 

While everyone in the travel industry is making their absolute best efforts to reduce the risk of viral transmission, travel is never completely risk-free. Please ensure your travel insurance adequately covers your itinerary by speaking with your insurance provider.  

We also urge you to review the health & safety information provided to ensure you are aware of the precautions being taken and comfortable with the level of care being taken.  

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